Support
Questions? Email a person.
A person replies within 2 business days.
Contact us
Email support@getvideoghost.com. It covers VideoGhost for Mac and for iPhone. If you sent logs from the iPhone app, include the code it showed you.
Cancel your iPhone subscription
VideoGhost for iPhone is billed by Apple, so you cancel through Apple:
- Open the Settings app on your iPhone.
- Tap your name, then Subscriptions.
- Tap VideoGhost, then Cancel Subscription.
You keep access until the end of the period you've paid for. Refunds for iPhone purchases are handled by Apple at reportaproblem.apple.com.
VideoGhost for Mac isn't a subscription: you buy a license once. See License and Pricing.
Delete your data
iPhone. Your photos, videos, voice and search data stay on your iPhone. Deleting the app removes its data from your iPhone; shorts and takes you saved to Photos stay in Photos. For what the app has sent us:
- Turning off Share transcripts and edits in Settings deletes the transcripts and edits already sent.
- Logs you sent are deleted after 30 days. To delete them sooner, email us the code.
- To delete the device and subscription records we keep, email us and we'll help you find them from your App Store receipt. Devices unused for 180 days are deleted automatically.
Mac. Turning off Share transcripts and edits in Settings › Help Improve VideoGhost deletes what was sent. Uninstall VideoGhost… deletes what was sent, then removes the app and all its data from your Mac.
For anything else, email support@getvideoghost.com. We answer within 30 days. The privacy policy has the full details.